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Payment Normally credit card process will complete within 24 hours from your submission, this is beyond our control. Credit card transactions will be handled by PayPal. Once your credit card has been verified, your order will be shipped immediately without delays unless your order item has been out of stock. You will be notified at once if such situation occurs. Postage and Packing We use Royal Mail for all our deliveries.The delivery charges shown include processing your order, manual picking & packing, packaging costs as well as the actual postage fee, and are therefore non-refundable. We regret that we are unable to mark parcels with 'leave in porch' (or similar instruction) due to possible theft. Once we receive an order, generally items will be shipped within 24 Hours. We will notify you in case of a delay. Currently we will only ship in the UK. Please contact us if you are outside UK to arrange shipping. Items sent by Royal Mail and Standard Air Mail are at the customer's own risk - The Feng Shui Design is not liable for non-delivery.
Returns
We will refund or exchange the item that you ordered only if it has been delivered being damaged. You have to notify us accordingly the same day when you received this item. For any other scenarios, refunds will be given at the discretion of the company management. |
